Smart Flex is among leading staffing agencies that supplies employees to renowned international and domestic companies.

Our client is the largest independent business process technology outsourcing company in Southeast Europe. For their office in Zagreb, we are seeking for a passionate customer-oriented individuals to fill the role of:

Bilingual Polish / English Speaking Customer Support Specialist for Booking Platform (m/f)


  • handle daily enquiries with customers (native speakers) via phone call, email or chat
  • helping customers with flight or booking details, compensation claims, refunds etc.
  • maintain high customer satisfaction
  • document all information according to standard operating procedures.

Requirements and skills:

  • must be bilingual in Polish (C1/C2) and English (B2/C1) both spoken and written
  • exceptional communication and problem-solving skills
  • positive and enthusiastic attitude towards customer services and customer needs
  • previous customer support experience is an advantage
  • employer can hire candidates with rights to live an work in Croatia.

What do we offer you?

  • No sales! No outbound calls! No weekends! No late nights!
  • working hours 9:00 a.m. – 5:00 p.m., Monday to Friday
  • modern and well-equipped call center in Zagreb office
  • work for liable international clients and projects
  • competitive remuneration package
  • paid training
  • sign-on bonus for experienced and highly skilled candidates.